Shipping PackageFree Shipping orders over $50 | Orders ship in 1 business day

Welcome to our Customer Support and Service Area

Customer Support | Shipping | Returns

Customer Support

At Grow and Make, we value customer service. Please contact us with any questions or concerns you may have. We look forward to hearing from you!

Email us:
[email protected]

Send us mail:
7911 NE 33rd Dr. Suite 380
Portland, OR 97211

Call us:
(Monday through Friday, 9-5 PST)


We use UPS and USPS for most of our shipping. Typically package take 1 day to process and ship and then 3-5 business days to arrive depending on your location.

Expedited Shipping
For expedited shipping quotes, please contact us: [email protected]

Damaged Shipments
Occasionally products are damaged in shipment. You should immediately inspect the delivery for shipping damage and contact us within 48 hours of delivery to report any damage.

Please call us 503-568-3604 or email [email protected] to set up a return for a damaged product.

International Shipping

We can provide an estimate for international shipping. International shipping requires pre-payment for the items and shipping cost. No returns will be accepted.

Please email support to inquire about shipping to your location outside of the contiguous United States. Include which product you are interested in and your address; we can get a quote to you within 24 hours.

Satisfaction Guarantee

We guarantee your total customer satisfaction. If you are not happy with one of our products let us know and we’ll provide a full refund. We may require that you ship it back to us or detail why you are unhappy, but we do want to hear from you and make it right.

Returns should be sent to:
7911 NE 33rd Dr. Suite 380
Portland, OR 97211

Please include original packaging.

A-Z Sustainability

Grow and Make is committed to A-Z sustainability as a part of our business.

As a part of our commitment we try to use re-usable, recycled and environmentally sound materials in our packaging and shipping. We also review all business practices to identify opportunities for increased sustainability and any new product or partnership has sustainability as a part of the consideration of whether we proceed.

Whenever possible our buyers buy locally, organic and from companies that practice sustainability.

We stand by everything we say on our site.
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