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Grow and Make is using less and reusing more. We strive to ensure that your order has a minimal environmental impact. Sometimes an order will be shipped directly from a manufacturer or distributor to minimize the carbon footprint and reduce shipping costs. One of our primary business and ethical goals is to use less and reuse more. To this end, we are committed to reusing the shipping materials that we receive our merchandise in whenever possible. This includes boxes, bubble wrap, packing peanuts, packing paper, and even newspaper. Therefore, if we have a box that is the correct dimension for your order and is structurally sound, we will use that box to ship your order in. So don’t be surprised when you receive your Grow and Make order in a box that is obviously used, and please remember to recycle responsibly.
Returns should be sent to:
Growandmake.com2143 NE 12th Ave
Include original packaging.
We can provide an estimate for international shipping. International shipping requires pre-payment for the items and shipping cost and no returns will be accepted. Please email support to inquire about shipping to your location outside of the contiguous United States.
Products that are not damaged or defective may be returned for any reason within the first 30 days after delivery. Returned products must be in a new, fully functional, and undamaged condition, and must include the original box (including over boxing), packing materials, manuals, and accessories. All returns must have a return merchandise authorization number (RMA). RMA numbers may be obtained by contacting our customer service department Monday through Friday, 8am to 5pm CST - (877) 242 9041. SHIPPING AND HANDLING COSTS ARE NOT REFUNDABLE AND THE PURCHASER IS RESPONSIBLE FOR THE COST OF THE RETURN SHIPPING. Returns related to orders that included "free shipping" will be subject to a 15% shipping recovery fee. To avoid the shipping recovery fee you may purchase another item of equal or greater value. Please contact our customer service department if you wish to pursue this option. All returns will be inspected and Grow and Make reserves the right to adjust the refund on the return depending upon the condition of the returned product.
Restocking Fee Policy
Any returned goods without an RMA number or an expired RMA number will not be accepted. Any product returned after being ordered incorrectly or reported to be defective but found to be in good working condition, will be subject to a restocking charge. All original packing, manuals, etc. must be returned. Any product returned in a box that is not in a re-saleable condition will be subject to an extra 10% charge.
A restocking fee is charged on the following products:
Legare furniture - 20%
Coyuchi Bedding - 20%
Fagor products - 15%
Tumbleweed Composters, Tumbleweed Worm Farm, and Brill Lawnmowers - 15%
For Flat-Rate shipping we use Federal Express SmartPost ship method whenever possible and UPS and USPS Priority when necessary. Delivery for SmartPost can be up to 10 days, but typically are between 5 and 7 business days once the product leaves the warehouse. Expedited (overnight or 2 day) shipping is available by calling or emailing our support department. At this time, Grow and Make only provides flat-rate & free shipping to the contiguous United States. Learn more about our Free Shipping Policy
Occasionally products are damaged in shipment. You should immediately inspect the delivery for shipping damage and CONTACT US WITHIN 48 HOURS OF DELIVERY AT 877-242-9041 (Excluding holidays and weekends) to report any damage. If you do not contact us within the 48 hour time-frame, you will be responsible for filing a claim with the shipping company. Sometimes damage from shipment may not be visible, so it is very important that YOU CAREFULLY CHECK FOR INTERNAL AND EXTERNAL DAMAGE. Please note that the shipping companies operating on our behalf will only make one attempt at pick-up. Thereafter, any subsequent pick-ups may be at the expense of the customer. Once we have received the damaged unit back at our warehouse, we will immediately ship the replacement product. If you do sign for a product with concealed damage please report the damage to our customer service department within 48 hours* of receipt so that we may arrange for the item to be picked up and replaced. (Excluding holidays and weekends).
Please call us 877-242-9041 to set up a return for a damaged product.