Our Philosophy

Our Philosophy We are a customer focused business in everything we do. We believe in treating individuals with respect and fairness. We make every effort to ensure that our products meet our customers needs before and after the purchase. Our staff is available to help you select the right product and after the product arrives to assist (phone, email or chat) in understanding how it is installed or used.

At this time, Grow and Make only ships to the Contiguous United States. We do not ship to P.O. boxes, APO's or FPO's under any circumstances.

We stand behind everything we say on our site and we look forward to hearing your feedback and input

If you have any questions regarding shipping, returns or general support questions please contact our customer service department at: 877-242-9041

Shipping

We strive to ensure that your order has a minimal environmental impact

Shipping & Delivery For shipping we use either UPS or Federal Express Standard Ground ship method. Delivery times related to these ship methods are usually between 3 and 5 business days once the product leaves the warehouse. We can usually arrange for expedited Next Day, Second Day, or Three Day shipping for products with this ship method - just give us a call or select expedited shipping, if offered, when you are checking out.

Product Inspections

We employ all means available to us in order to ensure the products that we ship arrive to our customers in the best condition possible but occasionally an item will sustain shipping damage during transit. If you receive a damaged product delivered by Federal Express or UPS, please report the damage to our customer service department within 2 business days. (Excluding weekends and holidays) For Premium Freight deliveries we ask that you inspect the product upon arrival. If the item is damaged, we ask that you refuse the shipment or notate the damage on the packing slip and contact us immediately. Please report refused deliveries to our customer service department so they may arrange a replacement item for you.

If you do sign for a product with concealed damage please report the damage to our customer service department within 48 hours* of receipt so that we may arrange for the item to be picked up and replaced. (Excluding holidays and weekends).

Returns

Grow and Make understands that occasionally a customer will purchase an item that does not fit their needs. We are committed to providing our customers the best service possible and feel that we offer one of the fairest return policies in the business. Experience has shown us that the vast majority of returns may be avoided if a customer takes the time to thoroughly research the item they intend to purchase as well as the area in their home or business where the item will be located. We encourage you to contact our product specialists with any questions that you may have before you submit an order and they will gladly assist you to help ensure the correct item is purchased to suit your individual needs.

Regular Returns

Products that are not damaged or defective may be returned for any reason within the first 30 days after delivery. Returned products must be in a new, fully functional, and undamaged condition, and must include the original box (including over boxing), packing materials, manuals, and accessories. All returns must have a return merchandise authorization number (RMA). RMA numbers may be obtained by contacting our customer service department Monday through Friday, 8am to 5pm CST - (503) 957-1418. SHIPPING AND HANDLING COSTS ARE NOT REFUNDABLE AND THE PURCHASER IS RESPONSIBLE FOR THE COST OF THE RETURN SHIPPING. Returns related to orders that included "free shipping" will be subject to a 15% shipping recovery fee. To avoid the shipping recovery fee you may purchase another item of equal or greater value. Please contact our customer service department if you wish to pursue this option. All returns will be inspected and Grow and Make reserves the right to adjust the refund on the return depending upon the condition of the returned product.

Damaged Shipments

Occasionally products are damaged in shipment. You should immediately inspect the delivery for shipping damage and CONTACT US WITHIN 48 HOURS OF DELIVERY AT 877-242-9041 (Excluding holidays and weekends) to report any damage. If you do not contact us within the 48 hour time-frame, you will be responsible for filing a claim with the shipping company. Sometimes damage from shipment may not be visible, so it is very important that YOU CAREFULLY CHECK FOR INTERNAL AND EXTERNAL DAMAGE. If the damage is obvious, you should refuse the delivery and note the damage on the shipment Bill of Lading and call us at 877-242-9041 to arrange a return of the damaged unit and to have a replacement product shipped to you. Once we are contacted within 48 hours of delivery, we will have the shipping company return to the delivery location to pick up the damaged product. Please make sure that the product is in its original packaging, with all manuals, parts and accessories and available and ready for the pick-up attempt in order to avoid delays and possible cancellation of the pick-up. Please note that the shipping companies operating on our behalf will only make one attempt at pick-up. Thereafter, any subsequent pick-ups may be at the expense of the customer. Once we have received the damaged unit back at our warehouse, we will immediately ship the replacement product.

Please call us 877-242-9041 to set up a return for a damaged product.

We stand behind everything we say on our site and we look forward to hearing your feedback and input